Did you ship seafood and caviar to your home? Thoroughly inspect your order upon arrival. We are not responsible for spoilage from mishandling of the product once under your care. If you have any concerns about your product after delivery, please email us at customerservice@brownetrading.com within 24 hours of delivery with pictures of the damaged or subpar product, and we will address your concern.
1. How do you ship?
All orders are shipped overnight using UPS Next Day Air; please provide an accurate street address as orders cannot be delivered to PO Boxes.
2. When do I need to place my order?
For next-day delivery, please place your order before 2 PM ET Monday – Thursday.
*** The deadline for next day delivery is subject to change during the busy holidays. ***
Orders received after Thursday at 2pm will be processed the following Monday for Tuesday delivery. We cannot make deliveries on Mondays, Saturdays, Sundays, Thanksgiving, Christmas, New Years' Day, Memorial Day, or Labor Day.
3. Where can you ship?
We ship seafood all over the United States and Puerto Rico, including Hawaii and Alaska. Please allow one extra day for shipments outside the contiguous US.
Due to international regulations and transit times, we are regretfully unable to ship internationally.
4. Can I include a message or gift card in my order?
Yes. At checkout, you will have an option to include a custom gift message. Your message will be written on a Browne Trading gift card.
5. How much is shipping?
If the cart subtotal falls below the free shipping threshold, then there will be a flat rate shipping charge of $35, no matter the category or weight of product.
6. Do you offer free shipping?
Yes, we do! If you order $150 or more of caviar only, including caviar accompaniments and gift sets, we will ship the order for free. All contiguous orders equal or above $300 ship free. All non-contiguous orders equal or above $400 ship free.
7. Can I specify a future date for my order’s delivery?
Yes, you can. Future delivery dates can be scheduled using the calendar on the cart page. If ordered before 2 PM ET Monday to Thursday, you can have your order delivered the next day. You can also have your order delivered next week or even next month!
8. Can I track my order?
You will be emailed a tracking number the day before your package is scheduled to be delivered. This will be approximately 6 PM ET. We authorize all shipments to be delivered without a signature to avoid delays if the recipient is not at home.
If you do not receive a tracking number, please email us at customerservice@brownetrading.com
9. How do you package my order?
Your order comes in a box with gel packs and air pillows to ensure freshness. We ship fresh seafood in fillet trays.
10. What if my order is delivered late?
We package your order to last two days in transit. If your order is delayed for more than two days, please contact us. We will refund or reship your order.
11. Can you change my order once it is placed?
The checkout page specifies that all orders are final. If you have a concern, please contact us ASAP.
After packages have left our facility, UPS is the best point of contact for immediate updates. With that said, changes in address or delivery instructions after packages are en route are difficult for carriers to accommodate. Browne Trading is not responsible for incomplete routes if the customer changes the delivery instructions after it leaves our facility.
We recommend creating a UPS My Choice account for best communication with UPS and delivery updates from UPS.
12. Can a coupon code be applied after my order has been placed?
Unfortunately, once an order has been placed, a coupon code cannot be applied retroactively. The coupon code must be applied at checkout. All orders are final once placed.
13. What happens if my order arrives spoiled?
If your order arrives spoiled in any way, send us a message. Please see our return and refunds page for more information.
14. I have more questions.
You can email us at customerservice@brownetrading.com. We are always happy to help!
